Privacy Policy

This Privacy Policy explains how One Stop RE Shop collects, uses, shares, and protects information when you visit our website, submit a project inquiry, communicate with us, or make a payment. We have written it in plain language so you know what to expect.

Information We Collect

Depending on how you interact with us, we may collect:

• Your name, email address, and phone number.
• Project location (city, neighborhood, or property address you provide).
• Project descriptions, goals, timelines, and budget ranges you share.
• Photographs, plans, inspiration images, and other files you upload or send.
• Form submissions, emails, text messages, and notes from our conversations.
• Device and usage information such as browser type, operating system, approximate location, referring pages, and pages viewed.
• Cookies and analytics data about how the website is used.

When you make a payment, card details are entered directly into Stripe's secure payment interface. We receive limited information such as the payment amount, status, and a partial card description (for example, brand and last four digits).

How We Use Information

• Respond to inquiries and answer questions.
• Evaluate whether a project is a fit and plan the work.
• Prepare proposals, scopes, and project documents.
• Communicate with you before, during, and after a project.
• Process payments and issue receipts.
• Maintain business, project, and accounting records.
• Improve the website and understand how visitors use it.
• Detect, prevent, and address fraud, abuse, or security issues.
• Comply with legal, tax, permitting, and insurance obligations.

How Information Is Shared

We share information only as needed to run the business. That can include service providers such as website hosting, email delivery, analytics, file storage, and payment-processing providers. When it is reasonably necessary for your project, we may share relevant details with subcontractors and trade partners performing work — they are independent businesses, not our employees. We may also share information when required by law or to protect our legal rights.

One Stop RE Shop does not sell your personal information.

Payments and Card Security

Credit- and debit-card payments are securely processed by Stripe. When Stripe's hosted checkout or secure payment components are used, full credit-card numbers are entered directly with Stripe and are not stored by One Stop RE Shop or in our website database. Stripe's handling of your payment information is governed by Stripe's own privacy policy.

Security

We use reasonable administrative and technical safeguards to protect the information we hold, including HTTPS encryption on the website, access limits, and reputable service providers. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.

Cookies and Analytics

The website uses cookies and similar technologies to keep the site working properly and to measure traffic and performance. Most browsers let you block or delete cookies; some parts of the site may not work as well if you do. You can also use your browser's tracking preference or "do not track" settings.

Data Retention

We keep inquiry and project information for as long as needed to respond to you, perform and warrant the work, keep accurate business and tax records, and meet legal requirements. When information is no longer needed, we delete it or keep it in a limited form.

Your Privacy Choices

• Ask us what information we hold about you.
• Ask us to correct information that is wrong or out of date.
• Ask us to delete information, subject to records we must keep for legal, tax, warranty, or contract reasons.
• Ask us to stop sending marketing messages at any time.

To make a request, email contact@onestopreshop.net or call (312) 985-6595. We may need to verify your identity before acting on a request.

Children

This website is intended for adults and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us and we will delete it.

Illinois and Other Legal Disclosures

One Stop RE Shop operates in Illinois, and this policy is governed by the laws of the State of Illinois. Where Illinois law applies — including the Illinois Personal Information Protection Act and the Illinois Biometric Information Privacy Act — we follow the disclosures and notice requirements that apply to us. We do not collect biometric identifiers such as fingerprints, face scans, or voiceprints through this website. If you live somewhere that gives you additional privacy rights, contact us and we will honor rights that apply to you.

Changes to This Policy

We may update this policy as our business, website, or legal obligations change. When we do, we will revise the effective and last-updated dates above. Continuing to use the website after an update means you accept the revised policy.

Contact Us

One Stop RE Shop
contact@onestopreshop.net
(312) 985-6595

Read our Terms of Service